Do More With Less: 5 Steps to Increasing Technician Efficiency

Technician shortages and high turnover rates are a challenge that almost every MRO faces today. So how do you grow without adding head count?

In this webinar, Chris Heine, Senior Manager of Customer & Partner Experience at EBIS, explains how MRO operations are using technology to eliminate administrative bottlenecks and allow technicians to do what they do best: maintenance.

We give you the tools to troubleshoot the root cause of issues like:

• Time to payment: Long delays between when a work order is completed and when the invoice is sent.
• Technician efficiency: Lack of insight into hours worked vs. hours clocked in
• Cumbersome reporting: Piecing together critical data from paper and disconnected systems

1. Evaluate Current Processes: Assess all aspects of technician workflows to identify time-consuming tasks and bottlenecks.
2. Build a List of Needs: Prioritize critical features and functionalities needed from a solution to address inefficiencies.
3. Map Out Workflows: Select a department, observe its processes in detail, and create a detailed workflow map.
4. Implement and Monitor: Roll out the solution with ample support and training, and continuously gather feedback for improvement.
5. Repeat and Optimize: Extend the optimized processes to other departments, ensuring each transition is smooth and well-supported.