Privacy Policy

Last Updated: 10.7.24

EBIS, a Tronair Solution ("we", "us", or "our"), operates the website http://www.ebis.com (the "Site") and the EBIS mobile app (the "App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information from users of the Site and the App.

By using our Site or App, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect personally identifiable information ("Personal Information") to provide and improve our services. While using our Site or App, we may ask you to provide us with certain Personal Information, such as your name, email address, or other contact details. This information is used to contact or identify you and enhance your experience with our services.

Log Data

Like many operators, we collect information that your browser sends whenever you visit our Site or App ("Log Data"). This Log Data may include details such as your IP address, browser type, browser version, the pages you visit, the time and date of your visit, and the time spent on each page.

We may also use third-party services, including Google Analytics and HubSpot, to collect, monitor, and analyze this information to improve our Site and App.

Communications

We may use your Personal Information to communicate with you via newsletters, marketing materials, or promotional content. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in these emails.

Cookies

Our Site uses "cookies," small data files that may include a unique identifier. Cookies are sent to your browser and stored on your device to help collect information and enhance your browsing experience. You may set your browser to refuse all cookies or indicate when a cookie is being sent. However, declining cookies may limit certain functionalities of the Site.

Mobile App Usage and Data Collection

When using our mobile app, we may request the following permissions to provide full functionality:

1. Camera Access
The app may request permission to use your device’s camera for scanning barcodes, capturing images, or uploading media. This access will only occur when you use features requiring it, and all captured media will be used for its intended purpose.

2. Location Data
To enhance your experience, the app may request access to your location data, including:

  • Precise Location: Used for navigation, finding nearby services, or offering personalized recommendations.
  • In-App Location Tracking: To improve app functionality and provide tailored recommendations.

You can manage location permissions in your device settings. Note that disabling location services may limit certain features of the app.

3. User Activity Tracking
We may collect data regarding your actions within the app, such as the time spent on different sections or interactions with features. This information helps us optimize app performance and enhance user experience.

4. File Sharing and Storage Access
The app may request access to your device's storage for file sharing, uploading, or downloading documents. This access will only be used for the intended purpose, such as sharing media with customer support.

5. Data Usage and Security
All collected data is used solely for enhancing app functionality and user experience. We do not share your personal information with third parties except as necessary for service provision or to comply with legal obligations. We employ industry-standard security measures to protect your data.

Security

The security of your Personal Information is important to us. While we use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your information, but we cannot guarantee its absolute security.

Changes to This Privacy Policy

This Privacy Policy is effective as of March 9, 2022, and will remain in effect until updated. We may revise this policy at any time, and changes will be effective immediately upon posting on this page. You should review this Privacy Policy periodically. Continued use of our Site or App following any changes indicates your acknowledgment and consent to the revised policy.

If we make material changes, we will notify you via the email address you have provided or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

This policy governs how EBIS handles your data and respects your privacy while using our services.