The challenges for MyFlight lay in the small, paper-based nature of their maintenance operations. To accommodate their growth plans, there was a pressing need for structure and organization, which the existing manual system struggled to provide.
MyFlight was at a pivotal juncture, expanding its business model into a Diamond Service Center and increasing its Diamond fleet. The existing maintenance operations were small and paper-based, necessitating the implementation of structured organization and workflows before scaling up.
The decision to explore EBIS was sparked by a Google search. MyFlight's Directors of Maintenance conducted thorough research on various vendors, ultimately choosing EBIS for its comprehensive features, adaptability, and organizational capabilities.
The adoption of EBIS proved transformative for MyFlight's maintenance operations. EBIS provided the structure and organization needed, offering process improvements through the utilization of modules and functionalities such as labor kits, warranties, OTC, and customer profile types for invoicing workflows. MyFlight now experiences enhanced efficiency and organization, laying the foundation for successful growth as they expand into a Diamond Service Center.
MyFlight is generally pleased with EBIS, finding value in its ability to keep everything organized and centralize the tracking of parts and warranties. The Directors of Maintenance at MyFlight express their satisfaction with EBIS, citing its flexibility and functionality as key contributors to their positive experience.