Chris Hilton, the Director of Maintenance Operations at MyFlight, spearheaded the initiative to enhance and expand their maintenance operations. As MyFlight positioned itself to become a Diamond Service Center and grow its Diamond fleet, the need for a robust maintenance software became apparent. After thorough research, they discovered EBIS through Google and were impressed by its flexibility, functionality, structured workflows, and excellent customer service. MyFlight's commitment to growth included moving into a larger 12,000 sq. ft. maintenance hangar.
About MyFlight
- Business Type: MRO, Flight School
- School Number of Technicians: 2
- Total Employees: 30
Situation and Challenges
The challenges for MyFlight lay in the small, paper-based nature of their maintenance operations. To accommodate their growth plans, there was a pressing need for structure and organization, which the existing manual system struggled to provide.
MyFlight was at a pivotal juncture, expanding its business model into a Diamond Service Center and increasing its Diamond fleet. The existing maintenance operations were small and paper-based, necessitating the implementation of structured organization and workflows before scaling up.
The decision to explore EBIS was sparked by a Google search. MyFlight's Directors of Maintenance conducted thorough research on various vendors, ultimately choosing EBIS for its comprehensive features, adaptability, and organizational capabilities.
Results and Impact of Moving to EBIS
The adoption of EBIS proved transformative for MyFlight's maintenance operations. EBIS provided the structure and organization needed, offering process improvements through the utilization of modules and functionalities such as labor kits, warranties, OTC, and customer profile types for invoicing workflows. MyFlight now experiences enhanced efficiency and organization, laying the foundation for successful growth as they expand into a Diamond Service Center.
MyFlight is generally pleased with EBIS, finding value in its ability to keep everything organized and centralize the tracking of parts and warranties. The Directors of Maintenance at MyFlight express their satisfaction with EBIS, citing its flexibility and functionality as key contributors to their positive experience.
