EBIS 5 is Here! Get Ready to Migrate.

The entire evaluation and migration process could take 2-4 weeks depending upon your level of urgency. Here are the likely steps for anyone migrating from EBIS 3.2 to EBIS 5 MRO:

• Step 1: Review the available plans above
• Step 2: Determine if all your required features are available
• Step 3: Review the Roadmap to see if there are any upcoming features that are critical for you now
• Step 4: If you feel EBIS 5 is the right fit now, then fill out the form above
• Step 5: A representative will contact you to setup a discovery call
• Step 6: Conduct discovery call to determine any additional needs
• Step 7: If fit for EBIS 5 is validated, you will be given these instructions on how to send a back-up of your EBIS 3.2 database for migration testing.
• Step 8: You will be invited to schedule a virtual workshop where EBIS 5 will be demoed with your own data
• Step 9: If you are ready to make the move, you will be asked to fill out a Quote Request Form
• Step 10: A quote will be sent to you based on your needs and requests
• Step 11: An implementation date will be scheduled
• Step 12: An updated back-up of your EBIS 3.2 database closer to implementation date will be requested for final migration
• Step 13: Production instance with migrated data will be made live
• Step 14: Onboarding via optional paid services or for free with built-in walkthroughs

No. We will be releasing the new EBIS 5.0 in phases, so our first version may not be suitable for all current users.

If you are using one of these features in EBis 3.2, we recommend you do not migrate to EBIS 5 at this time:

• More than one airport/usage tax for a city in W/O or OTC
• Aircraft ADs, Appliances (ETA TBD)
• Helicopter tracking & compliance (ETA TBD)
• Line Services Module (ETA TBD)
• QuickBooks Integration (ETA TBD)

Additionally, these modules are currently not completed in EBIS 5:

• Messenger system: EBIS has a new notification system, but for back and forth messaging, we recommend Slack or Microsoft Teams. You can copy links to EBIS specific work orders, parts, etc. in a third party messaging system, making it easy to access items as needed.
• Part Rotables (Unknown ETA)

You can optionally import work orders, P/Os, and OTC invoices after a specific date.  We plan on adding some utilities to help you set customers, vendors, aircraft, and parts as inactive that exceed specific usage criteria.

• You will need an EBIS 5 account established
• EBis 3.2 must be v3703 or higher
• You currently must be using SQL Server 2008 or higher for EBis 3.2

Once we determine that you are a good fit (please fill out the request form at top of page) for migration, we will ask you to send us your latest backup of your EBIS 3.2 database. Instructions on how to do this can be found here: https://support.ebiscloud.com/sending-ebis-support-a-database-backup

Yes, we have worked hard to make sure your data comes over for the completed modules in EBIS.  This includes work orders, customers, aircraft, master parts, users, etc.  Your media, from the EBisShared folder, will also come over.

While the conversion process is fairly comprehensive, there may be some data that will not be migrated over.

• Edit history: mainly the “View Item Deletion Log” in 3.2
• Custom fields in customers, maintenance, master parts
• Inventory adjustment logs
• Rotables

It’s difficult to say depending on the amount of data, but the transfer normally takes 45 minutes to a few hours, depending on your internet connection upload speed, and the amount of media (mainly images and PDFs) you have.

There are additional functions to help clean up some of your existing data, such as:

• Marking customers, aircraft, or vendors that do not have any recent activity based on last work order/purchase order
• Marking parts in Master Parts as inactive that haven’t been used on a W/O recently

The migration was designed to handle users stopping the migration or running it more than once.  Records are tracked as they are migrated, so they won’t be submitted again.  If you receive the same errors consistently on retries, please contact support@datcomedia.com.

We typically set up a development environment version of EBIS 5, obtain a recent backup, and migrate your data as a trial run. Once we are good to go, we will schedule a go live date, and run the migration directly from your local network to minimize downtime, typically in the morning on the day you go live.

Participation in the EBIS 5 Beta Program is at no cost but will require 5 hours of onboarding and training for a flat fee of $1995. We will continue to support you during the beta with usability questions through support@datcomedia.com. If additional class-room training is required, they can be purchased in 5-hour blocks for $1595. However, if you choose to convert your beta subscription to a full subscription post-launch, we will provide 1-additional refresher training or onboarding to your broader organization at no charge. All sessions will be delivered virtually with screen sharing.

You will need to do a few things:

• A 3.2 user with admin access will need to log in with their same username.  User passwords have been reset in 5 - by default the password is the username, and users will be forced to update it to something new that is at least 6 characters and alpha-numeric
• In Config (top right), go to User Profiles and select the “Manage Profiles” icon which is located above the list of profiles.  You will need to assign profiles to each user.  
• Review data such as: City configuration, Work Orders

Full licenses of EBIS 3.2 are no longer sold, effective as of the communication indicating the launch of EBIS 5 for the Business Aviation and General Aviation markets.

Yes, you may still add users and certain modules to your existing EBIS 3.2 license till the product expires. However, you cannot upgrade to Pro XL (additional companies/cities) or purchase new licenses for a new facility.

Support for EBIS 3.2 will end June 30th, 2024. Any renewals for EBIS 3.2 after June 30th, 2023 will receive serials that will expire on June 30th, 2024.

For example, if your renewal comes up on September 1st, 2023 and you choose to stay on EBIS 3.2 and not switch to EBIS 5, then the serials you receive at renewal will expire on June 30th, 2024 and not August 31st, 2024.

The renewal fees will not be prorated for the 10 months of use per this example (Sep 1st, 2023 to Jun 30th, 2024). However, you may be eligible for a credit if you move to EBIS 5. For more details on how the credit would be applied please see here.

Your serials are set to expire as late as June 30th, 2024. Therefore, after this date you will no longer be able to access your EBIS 3.2 system.

If you don't want to move to EBIS 5 before the EBIS 3.2 expiry date, access to your data will be lost. We recommend exporting historical data such as Work Orders, Invoices, etc. in PDF, CSV or XLS formats for future reference. You also have the option to back-up your database and use software such as Visual Studio to query your data.

If you migrate to EBIS 5 within 24 months of purchasing EBIS 3.2, then you will likely receive a credit towards your EBIS 5 subscription. We will amortize the license fees paid over 24 months and provide a credit for the months "unused" towards your new EBIS 5 subscription.

For example, if you paid $12,000 in license fees for EBIS 3.2 and you switch to EBIS 5 after 10 months, then we will apply a credit of $500/month towards your EBIS 5 subscription for the remaining 14 months. You may also receive additional credits for the prorated amount remaining on your yearly renewal.

No, there is no credit for hardware and other accessories that were purchased for use with EBIS 3.2. We can only provide you credit for license fees and renewal fees. Please refer to the next questions on license and renewal credits for more information.

Yes, we will prorate the amount based on the number of months left on your yearly renewal. This will then be applied as a credit against the monthly subscription you choose for EBIS 5.

For example, if you paid $1200 in yearly renewals for EBIS 3.2 and you switch to EBIS 5 after 3 months, then we will apply a credit of $100/month towards your EBIS 5 subscription for the remaining 9 months.

EBIS 5 will be offered as a paid monthly subscription. The cost of the subscription varies based on the following factors:

1. Tier of subscription: We will help you determine the right tier for you as part of the sales process and then quote you.
2. Payment frequency: You have the option to pay monthly or pay annually. Paying annually upfront results in significant savings up to $1200 per year.

We will help you determine the right tier for you as part of the sales process and then quote you. We are not publishing pricing at this time. We believe the introductory pricing we are providing our current customers, such as yourself, is extremely competitive and is well below the value the application provides. We will likely raise prices as we roll the application out to new EBIS customers.

Yes, there will likely be at least one additional tier of EBIS to better cater to full-service MROs or factory service centers.

With EBIS 5 our goal is to bundle features and modules into their relevant tiers, so that we can simplify the buying process for you. You no longer have to worry about deciding which modules to add to your subscription.

In the future, we may add some modules that may be purchased as optional add-ons, but our intention is to bundle these into their relevant subscriptions so that the product continues to add value to you for years to come.

Participation in the beta program requires current customers to migrate their data into the new system. The migration application we have built to make this a seamless process is also part of the beta testing. Migration should include all current key stakeholders that rely on EBIS 3.2. It is important to ensure that the migration has little impact on other internal processes that have been built over the years off EBIS 3.2. Typically, these stakeholders include, but are not limited to technicians, supervisors/leads, inspectors, Directors of Maintenance, Part & inventory personnel, Data Governance/Admins, Accounting, Controllers and General Management.