Service Request Management
Streamline communication in real-time by providing Ground Operations teams with the ability to submit and manage equipment discrepancies in the field, helping to reduce the administrative burden and error-prone methods of email, text message, phone call, radio call or paper-based processes.
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Case Study
Global Aviation Services Provider
The integration of pro-active maintenance strategies optimized a global aviation services provider's operational efficiency. In 2018, work order on-time performance struggled at 44%, signaling inefficiencies. However, by 2023, this metric soared to an impressive 79%, a testament to the success of pro-active maintenance initiatives. Simultaneously, the PMI Efficiency ratio plummeted from 3.83 in 2018 to a remarkable 1.42 in 2023, signifying a streamlined and optimized maintenance system. The overhaul extended beyond mere strategy, encompassing a refined parts purchasing process that played a pivotal role in this transformation.