Service Request Module
Streamline communication in real-time by providing Ground Operations teams with the ability to submit and manage equipment discrepancies in the field, helping to reduce the administrative burden and error-prone methods of email, text message, phone call, radio call or paper-based processes.
Maintenance team can elect whether to convert request into a work order
Mobile Service Requests
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Easy-to-use interface for Ground Operations team members with limited access to EBIS to report issues in the field
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Collect data in real-time to better understand more accurate out-of-service
- Add photos and other media from a mobile device
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Enable the option to directly access open service bulletins.
- Capture description, location, category, requestor, etc.
Service Request Dashboard
- Filter views within a dashboard by statuses, tags or regions.
- Provides the shop with an instant view of request details
- Select create work order to link to an existing work order or create a new one
- Enables better data and reporting on service requests
Case Study
Global Aviation Services Provider
The integration of pro-active maintenance strategies optimized a global aviation services provider's operational efficiency. In 2018, work order on-time performance struggled at 44%, signaling inefficiencies. However, by 2023, this metric soared to an impressive 79%, a testament to the success of pro-active maintenance initiatives. Simultaneously, the PMI Efficiency ratio plummeted from 3.83 in 2018 to a remarkable 1.42 in 2023, signifying a streamlined and optimized maintenance system. The overhaul extended beyond mere strategy, encompassing a refined parts purchasing process that played a pivotal role in this transformation.