In their own words

"EBIS is the center of all we do in our MRO business. It’s allowed us to prepare work in advance, track daily activity, and produce accurate, concise invoices. We’ve become virtually paperless—a critical step forward—and we now communicate across departments and with customers entirely electronically."

"EBIS is great for us. We're a smaller shop, but we're growing, and one of the big things is that technicians aren't part of the license. So as we grow, it's scalable for what we're doing. It's easy to use, cloud-based, and we can use it on our tablets—take photos, attach discrepancies to the item number, and send them to customers. It has all sorts of neat features at a great price point."

"I was anxious about training because in my past ERP experiences, you spend months writing manuals. But in the end, we didn’t need that. The user interface was so intuitive that the technicians figured it out within an hour or two on the first day. The younger technicians were so hungry for electronic tools—they each got a laptop and went nuts with it. There was no training needed. That’s how intuitive and easy the system was to use."

"It basically takes the place of 3 to 4 employees. For small shops, that’s a big plus. It saves time, saves money, and streamlines everything. The repairs are very user-friendly—just a great product...

The customer service you all provide is top-notch. You can use it from your laptop, desktop, or phone. What more could you ask for?"

"It's rare to find a product or service that comes alongside, partners with, and invests in you the customer. That's what makes the EBIS Software team different."

"We made a decision to move to EBIS because we needed a searchable inventory at the time—and we couldn't find another product that had that. And your customer support and response has been impeccable. You guys do a great job, and we appreciate you."

"EBIS 5 is just a fantastic platform. The cool thing about EBIS is you can scale it as big or small as you need it to be. When you compare it to competitors, its clear that EBIS is the frontrunner. When you look at how it interfaces with technicians, or with customers, and all the tools that you can use as the Admin behind that, it really outperforms everything else, for what you pay."

"EBIS, hands down, software-wise, has the maintenance and MRO aspects of aircraft maintenance as their strength."

"EBIS helps us save time getting the information we need and transcribing it into the work order. It overall makes the day a lot quicker."

"I'm super impressed with [EBIS] in the work you've done. Building stuff out really fast and your willingness to take input from us...the can-do attitude that you brought to it and the speed with which you've done things. It is super impressive to me."

"The 'click' time savings your employees have will be enough for you to want to change solutions; not to mention the cost savings which is just a HUGE bonus! [EBIS] is geared toward time saving steps that encourage user task completion. The reports with scheduled deliveries are brilliant! Now I can schedule deliveries of Reports I need my managers to see. I love everything about it. It has made my job so much easier."

“When you head on out to the Moon, in very short order, and you get a chance to look back at the Earth, that horizon slowly curves around in upon himself, and all of sudden you're looking at something that is very strange, but yet is very, very familiar, because you're beginning to see the Earth evolve.”

"I love that I can have multiple tabs open within the system. This allows me to effectively multi-task without having to close one window to reference another window. Also really love the physical inventory feature which makes inventory audits much easier! The EBIS support team has been very helpful during the transition."

"We liked that since we had been using 3.2 for a number of years, migrating to the new system was easy for our teams. All the features we liked in 3.2 came over and new things were available for us to implement and streamline our business."

"As chief inspector, my primary responsibility is logbook research. Having the compliance section to do the research on the aircraft and load that all into EBIS has made my life so much easier. Once we've done that for an airplane, it's a piece of cake when that customer returns."

"For us, EBIS handles everything besides turning the wrenches. It’s our time clock, work order tracker, parts system, and labor manager—all integrated. The compliance report is a game changer. I can sort it, customize it, and it helps us stay ahead on every inspection and limitation. It's half the battle won before we even touch the aircraft."

"We needed something more robust than static PDFs or cumbersome manual systems to handle safety reporting. Most out-of-the-box platforms were either too expensive or bloated with features we didn’t need. So we built our own—simple, accessible, and streamlined. Reporting went from a 30-minute paper chase to a 2-minute mobile scan and submit. That shift alone increased trust, improved data quality, and allowed us to take real action from reports. The right tool makes safety reporting effortless, transparent, and actually useful—exactly what we needed to scale across a global operation."

“Your QuickBooks Online integration allowed our business to be profitable. We had a full-time employee transferring data from EBIS to QBO and it really drained our business. Now it happens automatically, and it’s made a huge impact."

"I like that EBIS has flexibility. They've worked with us when we have issues. They educate us on if it already exists or they'll develop a tool for us...

My overall experience with EBIS has been fantastic."

“EBIS has definitely given us the luxury and formality of tracking efficiency. I love the simplicity of it. I love the format...

The learning side of EBIS gives you that whole opportunity with tutorials. Some of my guys had never used a maintenance tracker before, and now they know how to clock in, deduct parts, track maintenance — the simplicity of the program has been awesome.”

“The Out-of-Service (OOS) reports have been a tremendous help, because we can see whether the maintenance team is doing their job by making sure that unit is going back into service, and that it's closed, and that the data entry is accurate or by letting us know that the unit is out of service. [This helps us] proactively figure out what the situation is before it gets to a critical situation. So, it's been really helpful for proactive planning, instead of simply reacting with the previous software.”

“One thing we really liked with EBIS was really the ease of use and the technology that our maintenance folks could have ramp side — tracking time, logging in and out of jobs, the ease of ordering parts. It's made their lives a lot easier than the previous system.”

“We used to manually enter around a hundred invoices each month, which was an exhausting process for both me and my bookkeeper. Managing 30 Beechcrafts and sending invoices throughout the month to outside customers was incredibly time-consuming. With the QuickBooks integration, the process has become much simpler and more efficient. Now, I can easily categorize everything, and with a simple push, it’s done. It’s been a game-changer for us!”