Cove Aviation, a small Part 135 charter operation based in California, operates several Gulfstream aircraft and helicopters. With a focus on internal maintenance routines, Cove doesn't engage in outside or 3rd-party maintenance. The Director of Maintenance (DOM), Roger, initiated the search for a robust work order system to enhance pre and post-flight maintenance procedures. EBIS stood out among other options, primarily due to its modern interface, feature set, and competitive pricing. Roger saw an opportunity to build an internal maintenance structure, fostering flexibility for potential fleet adjustments in the future.
Profile
- Business Type: Charter
- Number of Technicians: 4
- Total Employees: 10
Situation
Cove Aviation, being a relatively small operation, aimed to implement structure and flexibility into their maintenance procedures. The DOM, Roger, envisioned creating a foundation that could adapt to potential fleet growth. Additionally, there was a desire to enhance the tracking of maintenance costs and expenses with greater accuracy. The decision to explore EBIS was sparked by an encounter at the National Business Aviation Association (NBAA) event, where Cove Aviation had the opportunity to learn about the software and compare it with other maintenance solutions.
Challenges Faced Prior to EBIS
Cove Aviation was utilizing a maintenance software that proved to be neither user-friendly nor equipped with a modern interface. The lack of support prompted Roger and Alex to seek a new maintenance solution that would serve as an effective work order system for their operation's size.
Results and Impact of Moving to EBIS
The Cove Aviation team has successfully adopted EBIS into their work order workflow and maintenance tracking processes. Recognizing the software's potential, they aim to capture the right data over time to unlock more visibility and managerial analysis. Looking forward, Cove Aviation plans to implement EBIS more extensively, leveraging its capabilities for quarterly or annual analysis through robust reporting features. They particularly appreciate the customer-centric approach of EBIS and express enthusiasm about continuing to work with EBIS to optimize utilization within their shop processes.
The team particularly appreciates the customer-centric approach of EBIS and enthusiastic about continuing to work with EBIS to optimize utilization within their shop processes.
