WAir Aviation, a flight school and maintenance, repair, and overhaul (MRO) facility, comprising 12 dedicated professionals, sought a solution to enhance their operations. Focused on growth and process improvement, the co-founders recognized the need for a streamlined approach to aircraft maintenance management.
Current Experience with EBIS
WAir's experience with EBIS has been overwhelmingly positive. From onboarding to ongoing support, they express satisfaction with the seamless integration of the software into their workflows. Notably, Co-Founder Mike actively engages with EBIS, proactively resolving issues before they escalate to formal tickets, highlighting a hands-on approach to problem-solving.
Source of Exploration
The decision to explore EBIS was catalyzed by Chris, the Director of Maintenance (DOM), who had prior exposure to EBIS 3.2 in a previous role. His positive experience with the software at another company served as a compelling endorsement, prompting the team to consider EBIS for their flight school and MRO operations.
Profile
- Business Type: Flight School, MRO
- Number of Technicians: 3
- Total Employees: 12
Situation
At the time of considering EBIS, the customer was navigating the challenges of expanding flight school operations. The co-founders, recognizing the pivotal role of efficient processes, initiated a drive for improvement. Their goal was to streamline operations, fostering a more scalable and organized framework.
Challenges Faced Prior to EBIS
The customer was contending with the complexities of managing aircraft maintenance across multiple platforms. They relied on Flight Schedule Pro for maintenance scheduling and Quickbooks for inventory, billing, and invoicing. This disjointed approach proved labor-intensive, hindering the efficiency of their workflows and overall business processes.
Results and Impact of Moving to EBIS
The adoption of EBIS brought about transformative results. By consolidating their workflows into a single system, the customer successfully addressed the challenges associated with using disparate software solutions. The integration of maintenance scheduling, inventory management, billing, and invoicing into EBIS streamlined their processes, eliminating the need for juggling multiple platforms. This not only enhanced operational efficiency but also reduced the strain on resources, allowing the team to focus on core business activities.
EBIS became the cornerstone of their operations, providing a unified solution that facilitated seamless coordination across different facets of their business.
