Appalachian Aero Group, a dynamic Aircraft Maintenance, Repair, and Overhaul (MRO) facility with a managed fleet, comprising of 9 employees and 4 technicians, found itself at a crossroads. Their growth aspirations and pursuit of certification led them to reevaluate their existing maintenance software, which fell short in terms of modernity and user-friendliness.
Current Experience with EBIS
The customer's transition to EBIS has been marked by a positive shift in their operations. Having fully adopted EBIS 5, they appreciated the modern interface and user-friendly features that were lacking in their previous software. The decision to move to EBIS was influenced by recommendations from a parts component repair shop in West Virginia. They evaluated other software solutions in the market, but were ultimately swayed by the combination of EBIS's features, aesthetics, and cost-effectiveness.
Profile
- Business Type: MRO, A&P Shop, Owned or Managed Fleet
- Number of Technicians: 4
- Total Employees: 9
Situation
At the time of considering EBIS, the customer was in the midst of planning their expansion and pursuing certification. Their current software proved to be outdated and cumbersome, hindering their ability to efficiently manage maintenance operations and implement necessary processes for certification.
Challenges Faced Prior to EBIS
The primary challenges the customer faced were related to the limitations of their software at the time—its lack of modernity and user-friendliness. These shortcomings impeded their growth plans, operational efficiency, and the pursuit of certification.
Results and Impact of Moving to EBIS
The adoption of EBIS ushered in a new era for the customer's maintenance operations. The modern and user-friendly interface of EBIS addressed the deficiencies they experienced with their current software. This transition not only enhanced their day-to-day operations but also provided the support needed for their growth initiatives and the impending Part 145 certification inspection. The ability to focus on maintenance operations, implement streamlined processes, and the responsive customer support offered by EBIS have collectively empowered the customer to navigate their journey with confidence.
