Challenge
A major ground handling and support service provider was grappling with inefficiencies in their ground support equipment (GSE) maintenance processes. Their existing solution provider failed to adequately address manual-based processes, hindered seamless reporting, and struggled with user-adoption needs, posing a threat to their commitment to operational excellence.
Approach
In response to these challenges, they adopted a proactive approach to find a comprehensive solution. They engaged EBIS, a leading ground support equipment maintenance software provider, to conduct a thorough assessment. A series of on-site interviews with key stakeholders across multiple locations in the US formed a crucial part of this approach. The interviews were conducted using EBIS's Business Value Accelerator (BVA) consultative methodology.
Results
Over a meticulous 6-month period, EBIS interviewed dozens of stakeholders involved in various aspects of GSE asset lifecycle management, including Parts, Shop Leads, Fleet Teams, Scheduling, Finance, IT, and Senior Leadership. The findings were consolidated and illustrated, revealing approximately 30 crucial issues within the existing GSE maintenance processes. EBIS estimated potential cost savings of around $8 million, showcasing the significance of addressing these identified challenges.
Key Outcomes
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Holistic Stakeholder Engagement:
- EBIS's on-site interviews involved stakeholders from diverse areas of the business, ensuring a comprehensive understanding of the challenges and requirements across different GSE management functions.
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Business Value Accelerator (BVA) Methodology:
- The use of EBIS's BVA consultative methodology allowed for a structured and strategic approach to gathering insights. This methodology facilitated the identification and prioritization of key issues.
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Identified Crucial Issues:
- Through stakeholder engagement and analysis, EBIS identified around 30 crucial issues within GAS's GSE maintenance processes. These issues ranged from manual-based inefficiencies to reporting challenges.
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Potential Cost Savings:
- EBIS's assessment estimated potential cost savings of approximately $8 million by addressing the identified issues. This quantifiable value demonstrated the tangible benefits of adopting EBIS's ground support equipment maintenance software.
Conclusion: By leveraging EBIS's comprehensive approach, GAS not only identified and illustrated the challenges within their GSE maintenance processes but also quantified the potential cost savings. The case study showcases the value of EBIS in not just providing a software solution but in actively participating in a consultative process to enhance operational efficiency and financial savings.
For more details on how EBIS can transform your ground support equipment maintenance, visit EBIS Ground Support Equipment Maintenance Software.
